A RESPONSIBLE RETURN TO THE HALL

The Baltimore Symphony Orchestra is excited to welcome audiences back for the 2021-22 Season. We are also committed to a responsible return, creating an environment in which we all may confidently discover what it means to be together again.

To ensure the health and security of our patrons, musicians, staff, volunteers, and community at large, and in consultation with public health officials, the BSO has implemented the following protocols to help reduce the transmission of COVID-19.

Effective September 1, 2021, proof of full vaccination against COVID-19 will be required to attend all indoor BSO performances and events, including concerts at the Joseph Meyerhoff Symphony Hall and The Music Center at Strathmore. Proof of a negative COVID-19 test will not be acceptable for entry at BSO events at either venue at this time.

In keeping with public health and local government guidelines, facemasks, worn properly over the nose and mouth, will be required at all times for indoor BSO events until further notice.

Children under the age of 12 who are not currently eligible for vaccination will not be admitted to BSO indoor events at this time. For more information on BSO education and family programs this fall, please click here.

For patrons attending BSO performances in the month of September, please be advised that consumption of food and beverage will not be permitted indoors at BSO events, nor will public concessions be available at either the Joseph Meyerhoff Symphony Hall or The Music Center at Strathmore.

The BSO continues to closely monitor federal, state, and local guidelines, and may change or update these policies as needed. In addition to pledging regular communication, we also ask patrons to please check back prior to attending to confirm current protocols.

While the BSO is following recommended practices, these protocols do not offer absolute protection against contracting COVID-19. Those purchasing or attending BSO events voluntarily assume all risks related to exposure to COVID-19. In accordance with the BSO’s code of conduct, the BSO reserves the right to require attendees who do not follow our guidelines, or who are disrespectful to staff, artists, volunteers, or other patrons, to leave an event immediately without a refund.

For the protection of audience members, staff, and musicians, if you feel sick, please stay home.

 

RESPONSIBLE RETURN FAQ CANCELLATIONS AND CONCERT MODIFICATIONS

 

2021-22 SEASON RESPONSIBLE RETURN MEASURES

To provide a responsible return to live music from our extraordinary orchestra, the following measures will be implemented for the 2021-22 season.

Before you arrive:

  • Ticketing: We encourage patrons to select e-tickets as a form of delivery method when purchasing tickets. For information on e-tickets please contact Patron Support at 877.276.1444.

When you arrive:

  • Security: Additional points of entry and exit with security guards and ushers at each point will be available at the Joseph Meyerhoff Symphony Hall.
  • Programs: The BSO will not be reissuing used copies of Overture between concerts. We encourage all patrons to keep and bring back their personal copy of Overture for all concerts during the publication period, or, to view our digital notes at https://www.bsomusic.org/overture.

Inside our halls:

  • Vaccinations Required: In addition to a proof of vaccination requirement for patrons, all BSO musicians, staff, and volunteers are required to be fully vaccinated against COVID-19. In accordance with federal and state law, appropriate legal exemptions that do not pose a significant risk of substantial harm to others in the workplace or any other undue burden on the employer will be considered.
  • GBAC Certification: The BSO, along with our partners at Strathmore, is Global Biorisk Advisory Council (GBAC) STAR™ accredited, ensuring a high-level cleaning, disinfection, and infectious disease prevention program to minimize risks associated with infectious diseases such as COVID-19.
  • Indoor Air Quality: The Joseph Meyerhoff Symphony Hall and The Music Center at Strathmore both have state-of-the-art HVAC systems that decrease recycled air and increase fresh air exchange and ventilation; and, use MERV-13 filters, high-efficiency air filters that remove pollen, allergens, and airborne germs.
  • Touchless Facilities: New at the Joseph Meyerhoff Symphony Hall this fall, restroom facilities are now completely touchless.

For patrons who are unvaccinated, not comfortable returning to our concert halls, or wish to share the experience with children under the age of 12 at home, the BSO will be livestreaming most Classical and Pops concerts, available for pay-per-view subscription access for a limited time via the new and improved BSO OffStage. Season 2 of BSO Sessions will also be available for purchase via BSO OffStage beginning in October. Livestream access is also a complimentary benefit for all subscribers, regardless of subscription package. For more information, visit BSOmusic.org/OffStage.

Subscribers have the benefit of free no-hassle ticket exchanges all season long. In addition, tickets can be donated back to the Orchestra for a tax-deductible contribution and subscription order refunds will be available upon request through the start of the season.

For more information call 410.783.8000 or 877.276.1444.

 

 

RESPONSIBLE RETURN FAQ

Full vaccination means that either 14 days have passed since receiving the second dose of FDA or WHO authorized double-dose vaccines or that 14 days have passed since receiving the sole dose of FDA or WHO authorized single-dose vaccines.
Patrons may provide proof of vaccine by presenting any of the following at the door, alongside a matching photo-ID (e.g. driver’s license, passport, or, a school photo ID):
  • Vaccination card (which includes name of person vaccinated, type of vaccine provided, and date last dose administered)
  • A photo of a vaccination card (see above) as a separate document; or, as stored on a phone or electronic device
  • Use of a BSO-approved digital vaccination passport app

Guests younger than 18 who do not have either a photo ID can only attend performances in the company of an adult who provides the required ID and vaccine documentation for themselves and can confirm the validity of the minor’s vaccination verification.

Additional options for verification, including a BSO-approved digital vaccination passport app, are being explored and will be shared when available.

Yes, in order to protect your privacy, we will not keep copies of guests’ vaccination records.
As the ticket purchaser, it is your responsibility to ensure your party understands our vaccination policy. This includes any guests who attend performances with tickets you have purchased. All persons attending indoor BSO performances must show proof of vaccination.
We are not currently planning for seating at BSO concerts within the Meyerhoff or Strathmore concert halls to be socially distanced.
Tickets can be exchanged for future BSO performances and ticket refunds are available by request for those who cannot attend due to the vaccination requirement. Subscribers have the benefit of free no-hassle ticket exchanges all season long. In addition, tickets can be donated back to the Orchestra for a tax-deductible contribution. To request a ticket change or refund, please contact the Patron Support office at patronsupport@bsomusic.org or 877.276.1444.
The BSO’s concessions policy extends to the Georgia and Peter Angelos Governing Members Lounge at the Meyerhoff and the Comcast Lounge at Strathmore. For the month of September, food and beverage will not be available at BSO events at either venue. The BSO plans to make its donor lounges available for pre-concert and intermission seating and conversation. We will also be offering a more robust line up of virtual BSO Member events alongside a limited series of exclusive pre- and/or post-concert conversations in compliance with the latest concessions policy. For more information, visit BSOmusic.org/MemberEvents.
Please contact the Patron Support office at patronsupport@bsomusic.org or 877.276.1444.

 

 

CANCELLATIONS AND CONCERT MODIFICATIONS

Please be advised of the following concert cancellations and modifications:

  • The Season Opening Concert with Itzhak Perlman on September 11 will continue as planned; however, and in keeping with our concessions policy for September, the full VIP Opening Night experience will be delayed until June 10, 2022, for the Anne-Sophie Mutter Performs Beethoven concert, featuring conductor Sir Andrew Davis. VIP ticket holders will be contacted directly. For more information, please contact Patron Support.

As vaccine eligibility expands to those under 12, we will welcome the return of child audiences. Until this time, the BSO can confirm the following cancellations and modifications for family and education programs this fall:

  • The September 17 and 18 performances of Toy Story in Concert will be rescheduled for later dates in Summer 2022. Current tickets will automatically be transferred to the new performance dates. If you are unable to attend on your new date, you may request a ticket exchange or refund by contacting Patron Support.
  • Eligibility for Kids Listen Free (formerly Young and Free) will be limited to children aged 12-17 who can also demonstrate proof of vaccination until further notice. For more information on Kids Listen Free, click here.
  • In-person Family and Midweek Education performances of Thrills and Chills! in October are cancelled. Ticketholders for the October 30th Family performance will be automatically refunded. In lieu of in-person performances, the Midweek Education performance of Thrills and Chills! will be available for free on demand via BSOOffStage. In honoring the intention of the BSA’s gift, all 2021-22 Midweek Concerts that are not presented in-person will be available virtually on-demand for free. More information will be shared when available.

For patrons who are unvaccinated, not comfortable returning to our concert halls, or wish to share the experience with children under the age of 12 at home, the BSO will be livestreaming most Classical and Pops concerts, available for pay-per-view subscription access for a limited time via the new and improved BSO OffStage. Livestream access is also a complimentary benefit for all subscribers, regardless of subscription package. For more information, visit BSOmusic.org/OffStage.