Ticket and Attendance Policies
Need help?
If you have a question before you buy, or you need help with an order, Patron Support is happy to assist.
- Email: PatronSupport@BSOmusic.org
- Phone (Meyerhoff): 410.783.8000
- Phone (Strathmore): 877.276.1444
- TTY (Maryland Relay): 711
Buying tickets
Online
Buy through your BSO account at BSOmusic.org.
by Phone
410.783.8000 (Meyerhoff)
877.276.1444 (Strathmore)
- Tue–Fri: 10 am–5 pm
- Sat–Sun: 12 pm–5 pm
- Mon: Closed
Order in Person
- Tue–Fri: 10 am–5 pm
- Sat: 12 pm–5 pm
- Mon–Fri: 10 am–5 pm
- Sat–Sun: Closed
- Both ticket offices open one hour before performances for walk-up sales.
- The Meyerhoff ticket office is open during intermission.
- At Strathmore, short-term ticket office parking is available until 5 pm.
Ticket Exchanges
If you’re unable to make it, you may be able to exchange your tickets for another BSO performance.
Here’s what to know
- Exchanges must be completed by 5 pm on the day of an evening concert, or by 5 pm the day before a morning or matinée performance.
- Exchanges are only available for events presented by the BSO.
- Non-subscribers are charged a $5 per-ticket exchange fee.
- Some restrictions apply and exchanges are always subject to availability.
To exchange online, visit BSOmusic.org/Exchange.
Subscriber note: Subscribers may exchange tickets at no charge. Subscriber exchanges are limited to the same concert season and are subject to availability and differences in price.
Ticket Donations
If you can’t attend, donating your tickets back to the BSO helps make those seats available to someone else, and your donation may be tax-deductible.
Donation Deadline: We’ll send a tax receipt if your tickets are received by 5 pm on the night of an evening concert, or by 5 pm the evening before a matinée.
How to donate your tickets
- Donate your tickets online by visiting your account on BSOmusic.org
- By phone: 410.783.8000 (Meyerhoff) or 877.276.1444 (Strathmore)
- By email: patronsupport@bsomusic.org
More Ways to Save
Children and family-friendly concerts
Standard concerts
Family-friendly concerts
Child Tickets
Groups
Planning a group outing? Groups of 10 or more can unlock savings and a seamless concert experience.
Groups of 10+ are eligible for a 20% ticket discount for most BSO performances, and many group orders also qualify for a complimentary ticket for every 20 tickets purchased. You can reserve seats with a 10% deposit.
Your group can enjoy
- Flexible reservation and payment policies in addition to exclusive discounts
- Convenient patron drop-off and free motorcoach parking
- A number of experiences, add ons and classes
- Facility rentals of pre- and post-concert events
Group discount note: The group discount applies toward full price adult tickets in orders of 10+. Child price or other discounted tickets are not eligible for an additional group discount. Gala performances are not available at a discount.
Contact the BSO Group Sales Office
- Phone: 410.783.8170
- Email: groups@BSOmusic.org
- Web: BSOmusic.org/group-sales/
Safety and recording
Security
To help keep everyone safe, all patrons are subject to search.- Please allow extra time for a security check upon entering the building.
- Weapons of any kind are not permitted.
- The BSO reserves the right, without refund, to refuse admission, eject, and/or ban any person whose conduct fails to comply with our policies.
- Smoking is not permitted on our campuses and in our facilities. (The Joseph Meyerhoff Symphony Hall is a smoke-free zone.)
Phones, photography, and recording
To be respectful of the musicians and your fellow audience members, please silence your phone and keep your screen dark during the performance.
Photography and videography: Bright lights from smartphone photography and videography are distracting once the house lights are lowered.- Please turn off flash.
- Photography and videography during opening remarks and closing applause are appreciated.
Audio recording: Audio recording during BSO performances is not permitted.
Media Consent
Your entrance to Baltimore Symphony Orchestra performances or events constitutes acknowledgement of willingness to appear in photographs and/or video taken by the BSO without compensation of any kind. The Baltimore Symphony Orchestra reserves the right to use any photography or video at any BSO performance or event.
Arriving at the venue + late seating
When should I arrive?
We recommend arriving at least 30 minutes before the performance so you can get settled.
- Meyerhoff lobby doors generally open 90 minutes before start time.
- Strathmore lobby doors generally open one hour before start time.
If you arrive late
We’ll seat late arrivals at a break in the performance, when possible. Patrons arriving after the start of the concert will be seated at suitable intervals, at the discretion of BSO staff.
To help create the best listening experience for everyone, we’ll make our best effort to escort you into the auditorium when the appropriate moment arises, but we cannot guarantee access to the auditorium or your designated seat once the concert has started.
Once seated, we ask that you please remain seated throughout the concert, because you may not be permitted to return to your seat if you exit the auditorium.
Baltimore Symphony App
How to Delete Your Baltimore Symphony App Account
Once signed into the Baltimore Symphony app, go to the bottom bar and select the menu item "Account." If you scroll down in this menu and click on “Privacy” under “Settings”, you will find the item “Delete account”. You can of course also contact BSO Patron Support at PatronSupport@BSOmusic.org, or by phone at 410.783.8000.
What happens when I delete my account in the app?
When a user requests to delete their account within the app, the account in the app will be immediately deactivated and any personally identifiable information associated with it will be anonymized or deleted.
If a user has made purchases through our app, certain data must be retained for tax purposes. In compliance with legal requirements, we store transaction records and accompanying data for a period of seven years. This duration ensures that we maintain accurate documentation of the transaction, providing necessary records for tax compliance.
