Operations Manager

Position: Operations Manager
Department: Operations
Status: Salaried, Exempt
Reports to: Vice President of Operations

JOB SUMMARY

Manage day-to-day operations of the orchestra with presence at the Joseph Meyerhoff Symphony Hall in Baltimore, MD, and the Music Center at Strathmore in Bethesda, MD. Ensure that all concerts/events transition seamlessly from rehearsals at JMSH to Strathmore

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Act as the primary operations liaison between BSO staff and the Music Center at Strathmore, including approximately one day per week working at Strathmore
  • Advance BSO concerts, programs, and events as assigned
  • Communicate regularly with Strathmore stage crew to ensure that all performances transition seamlessly from the JMSH to Strathmore each week
  • Act as primary “manager on duty” for BSO performances at Strathmore, as well as at JMSH as assigned, including:
    • Monitoring temperature and humidity of stage during rehearsals and performances and making HVAC system adjustments as necessary to ensure compliance with AFM collective bargaining agreement
    • Coordinating with other members of the artistic operations staff to ensure performances run smoothly
    • Coordinating communication between front of house and backstage
    • Completing event reports following each performance

• Create stage plots for all BSO performances
• Generate and distribute production sheets and other paperwork for operations staff and stage crew at JMSH and Strathmore for all concerts and presentations
• Assist Vice President with development of annual production budgets, projections, and tracking of actuals throughout the year
• Schedule non-backline instrument rentals
• Coordinate with the percussion section on purchase and maintenance of BSO-owned percussion instruments
• Monitor and schedule maintenance and repair of all BSO-owned instruments with particular attention to piano tuning
• Research and obtain props, wardrobe, costumes, or other related items as required for concert productions in conjunction with other team members
• Schedule bus transportation for the orchestra, choruses, and other large groups
• Participate in monthly organization-wide JMSH event operations review meetings, weekly Operations team, and General Manager team meetings
• Lead monthly meetings with BSO staff at Strathmore and the Strathmore operations staff, creating agendas as necessary
• Create and print Cathedral Street Garage parking vouchers
• Manage various COVID-19 related duties such as assigning unpacking/warmup areas, creating signage, and purchasing and managing distribution of rapid tests
• Assist VP of Operations in ArtsVision database management
• Accept room use requests from musicians at the JMSH and enter confirmed reservations into ArtsVision
• Work with VP of Operations in researching additional venues for BSO performances such as Symphony in the City, Music for Maryland, and other community activities
• Write Voice of God announcements, confirming accuracy of sponsors and other language
• Other duties as assigned

QUALIFICATIONS AND CAPABILITIES:

A minimum of two (2) years increasingly responsible orchestra operations experience
• Ability to work independently with minimal supervision and to exercise sound judgment
• Requires strong organizational skills and the ability to multi-task and maintain high quality and high safety standards
• Must demonstrate the ability to communicate effectively and professionally both orally and in writing
• Demonstrated experience with labor union practices and labor relations required
• Must demonstrate a flexible and collaborative work style and have the ability to interact professionally with a wide variety of constituents
• Knowledge of classical music and symphonic repertoire

COMPENSATION AND BENEFITS

Competitive salary negotiable, commensurate with qualifications and experience
• A benefits package that includes

o Health insurance, at low cost to the employee
o Dental, Life, and Long-Term Disability Insurance, paid entirely by the BSO
o Generous paid time off, including annual, personal, and sick leave
o 403(b) Plan
o Flexible Spending Accounts
o Employee Assistance Program

THE BALTIMORE SYMPHONY ORCHESTRA IS AN EQUAL OPPORTUNITY EMPLOYER.

The Baltimore Symphony Orchestra and OrchKids do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, differing abilities, genetic information, age, parental status, military service, or other non-merit factors.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise to balance the workload.

HOW TO APPLY

Interested candidates should submit inquiries to OpsJobs@bsomusic.org.

ABOUT THE BALTIMORE SYMPHONY ORCHESTRA

Organized in 1916, the Baltimore Symphony Orchestra is the only major American orchestra originally established as a branch of the municipal government. Reorganized as a private institution in 1942, it maintains close relationships with the governments and communities of the city and surrounding counties, as well as with the State of Maryland.

The BSO maintains deep bonds throughout the Maryland community through innovative education and community outreach initiatives, including OrchKids. Founded in 2018 by Marin Alsop and donors Rheda Becker and Robert E. Meyerhoff, OrchKids is a year-round music program designed to create social change and nurture promising futures for Baltimore City youth. At no cost to students and families, OrchKids provides instruments, music education, academic instruction, meals, and performance/mentorship opportunities.

The primary residence of the Orchestra is the Joseph Meyerhoff Symphony Hall, at 1212 Cathedral Street, Baltimore. Most of our staff of 125 employees is likewise based at the Meyerhoff.

More information about the BSO can be found at our website: BSOmusic.org.

APPENDIX I:  BSO MISSION

The BSO performs the highest quality symphonic music of all eras that nurtures the human spirit. The BSO is committed to engaging, inspiring, educating, and serving diverse audiences and to enhancing the State of Maryland as a cultural center of vitality and importance.”

APPENDIX II:  BSO SHARED VALUES

 In October 2021, the BSO Board of Directors approved the following shared values, or “BSO Creed”:

CREATIVITY

  • We believe the BSO is first and foremost an artistic institution that is dedicated to the finest creative musical expression.
  • We seek to facilitate opportunities for creative approaches that allow musicians, staff, board, and partners to collaborate to serve our mission.
  • We strive to inform all decisions with our commitment to innovation and continuous improvement.

RESPECT  

  • We believe the BSO should value, appreciate, and treat all individuals – patrons, staff, musicians, guest artists, and volunteers with compassion, respect, and dignity.
  • We seek to create a welcoming, safe, and enjoyable environment for all.
  • We strive to embrace all human differences and commit to caring and civility towards all with whom we work and serve.

EXCELLENCE   

  • We believe it is an honor to present great music to stir and nurture the soul.
  • We seek to attract, develop, and retain the best talent in all musicians, staff, board, and volunteers. Everyone who works at the BSO has an important role to play in our success.
  • We strive to act with uncompromising integrity and transparency.

ENGAGEMENT / EDUCATION  

  • We believe deep connections to the diverse communities we serve are essential to our mission.
  • We seek to inspire and educate with powerful and meaningful musical experiences for audiences of all ages.
  • We strive to nurture the talents of musicians of all ages with accessible educational initiatives and programs.
  • We strive to create a culture where musicians, staff, board, and volunteers communicate, collaborate, understand, and appreciate each other’s work.

DIVERSITY

  • We believe diversity, equity, inclusion, and belonging – with respect to race, gender, and personal identity – are cultural and strategic imperatives.
  • We seek to create a culture of excellence that ensures access and inclusion of diverse voices in all that we do.

We strive to use the universal language of music to bring people together and embrace our multicultural society.

To apply for this job email your details to OpsJobs@bsomusic.org